Refund Policy

This Refund Policy explains how GN Global (operator of the Anngage platform) handles refunds and billing-related concerns. It forms part of our Terms of Service.

Free Plan

Every Anngage account starts on our Free plan, which includes 1,200 DMs per month at no cost with no credit card required. You may use the Free plan indefinitely or upgrade to a paid plan at any time. There is nothing to refund on the Free plan since no payment is taken from you.

Monthly Subscription Refunds

Once a monthly subscription has been charged, we do not offer pro-rata refunds for unused days within that billing period. You may cancel your subscription from your dashboard at any time; access continues until the end of the current paid month.

Annual Plan Refunds

For annual subscriptions, you may request a pro-rata refund within seven (7) days of the annual purchase by emailing support@anngage.com from the email address on your account. After 7 days, annual plan payments are non-refundable; you retain access for the remainder of the paid year.

Failed Payments

If a recurring payment fails (for example, due to insufficient balance, expired card, or revoked UPI mandate), Cashfree will retry the charge up to three (3) times over seven (7) days. If all retries fail, your subscription will be paused. Your data is retained for 90 days from the pause date so you can reactivate by updating your payment method without losing automations or history.

Disputed Charges

If you believe you have been charged in error, please contact us first at support@anngage.com so we can investigate. Most billing issues are resolved within two (2) business days. If we cannot resolve the matter, you may pursue the formal dispute process through Cashfree or your payment provider.

Refund Processing Time

Approved refunds are processed back to the original payment method through Cashfree. Funds typically appear within five (5) to ten (10) business days, depending on your bank or UPI provider. We will email you a confirmation when the refund is initiated.

Abuse of Refunds

We reserve the right to deny refund requests from accounts showing a pattern of repeatedly subscribing and cancelling within the refund window, or otherwise abusing this policy. Accounts engaged in such patterns may also be suspended at our discretion. Genuine refund requests from first-time or infrequent customers are always welcome — this clause is narrowly intended to protect against bad-faith abuse, not to discourage legitimate cancellations.

Contact

Refund requests, billing questions, or disputes can be sent to support@anngage.com. Please include your account email and (if applicable) the Cashfree payment ID.